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Privacy Policy

Confidentiality and security of your personal data are important to us. We are committed to offering you personalized services while respecting your privacy and choices.

The purpose of this Privacy Policy is to inform you in a transparent, simple and complete manner about the processing of the personal data that you provide or that we collect through the different touchpoints you use to interact with us (e.g. Customer Department, www.turtlewaxhk.com, social media, digital apps) about their possible transfer to third parties as well as your rights and options to control your personal data and protect your privacy.

In this Policy you will find information on:

 Who we are
 What data we can collect about you
 How we collect or receive your data
 For what purposes we use it
 How long we can keep it
 Who can access your data
 How we protect it and keep it confidential
 How we address cross-border protection
 How we address consumer preferences and individual rights
 How to contact us if you have questions about our use of your personal data
 The management of cookies on www.turtlewaxhk.com website
 Modification of this Privacy Policy

WHO are we?

When we say "Turtle Wax HK ", "us", "our" or "we", we refer to, depending to whom you share your data with as further described in this Privacy Policy:

We are Turtle Wax HK c/o Henry Chemical Co Ltd a company registered in Hong Kong. Our company registration number is 09202429 and our office is at 2001, Nanyang Plaza, 57 Hung To Rd, Kwun Tong, Hong Kong.


 Turtle Wax HK c/o Henry Chemical Co Ltd is the data controller under the applicable personal data regulations with regard to the processing of personal data and on the free movement of such data.

WHAT data may we collect about you?

"Personal data" means any information that could identify you either directly (e.g. your name) or indirectly (e.g. through a unique client ID number).

The personal data we collect depends upon the touchpoint of our interaction, and is also limited to that which is relevant and appropriate for the interaction. Website visitors who browse www.turtlewaxhk.com and view our products, information and offerings can choose to do so without identifying themselves, and the same applies to social media browsing. Unless you choose to interact with us via those touchpoints, such as by making a purchase on our site, signing up for one of our programs or services, or posting a comment or a like online, our data collection is limited to the use of ‘cookies’ for website visitors.

For customers and other individuals who sign up for programs or services, we must collect certain relevant information from you. The information we collect is related to the particular transaction as well as our overall relationship with you. For example, if you make purchases from www.turtlewaxhk.com, we must collect information to process (and, if relevant, fulfill and ship) your order. For customers and other individuals who sign up for our programs or services, we generally collect your contact details, contact preferences, and information that will allow us to make recommendations to you about our products or services that may be of interest. We may centralize the information pertaining to our customers so that we have it organized in one place, as this helps us manage our relationship with you as well as your choices and preferences.

Depending on the data you provide or share with us, personal data may include information related to:

 Your identity and your contact details
 Your purchases (online, including your orders, their tracking and your purchase invoices, the amount and type of your purchase) and your repairs
 Your interests and personal preferences
 Your online journeys (social media pages, partner websites and databases)
 Your requests through our customer department or our public relations department
 The events you attend
 Specific health data if you notify us of any undesirable side-effects concerning any of our products (only for Turtle Wax)

Regarding your purchases, your bank details are encrypted through Turtle Wax HK servers. We invite you to keep us regularly informed in writing of any change in your contact details.

HOW do we collect or receive your personal data?

As part of our relationships, we may collect certain data via the following touchpoints:

 online shop journey
 Public Relations relationship
 Contact with Customer Department
 Forms you complete
 Digital apps you use
 Relational program you benefit from
 Turtle Wax HK social media pages you visit or comment/like
 Social media pages on which you post Turtle Wax HK content or comments
 Digital Media Advertising you click on
 Search Engines Paid Advertising you click on
 Third party data providers you share information with us Retailers in which you consent to receive our communications
 Surveys or satisfaction questionnaire you answer

In relation to our programs and events, the personal data essential to Turtle Wax HK is indicated by an asterisk on each personal data collection form. If you do not provide the data marked with an asterisk, this may affect the products and services that we can provide to you. Other information is optional and allows us to know you better and to improve our communications and services to you.

FOR WHAT PURPOSES are your data used by Turtle Wax HK?

As part of our relationship, depending on the context in which your data is collected, we use your data for:

 the management of your orders
 the management of the personalized content and communications with Turtle Wax HK (digital or otherwise)
 the management of your account and profile
 the management of your relational program
 the management of your requests linked with Turtle Wax HK
 the management of events which you register for / attend
 the management of alerts you send us as part of our cosmetovigilance obligations
 the management of our website and our digital apps
 the management and improvement of our products and services, image and reputation.
 The management of payments (securisation of online transactions, fraud prevention, payment incidents and debt collection)
 In the context of your application for a job, we use your data to manage and monitor your application.
 The legal basis for the processing of your data can be, depending in which context your data is collected:
 Your consent (e.g. to manage our tailored services, managing your browsing via cookies)
 The performance of a contract (e.g. managing your access to your customer account, processing and tracking your orders)
 A legal obligation when processing is required by law (e.g. retention of purchase invoices, cosmetovigilance for Turtle Wax HK products)
 Our legitimate interest: improve our products and services, prevent fraud, secure our tools or tailor our communications

FOR HOW LONG may we keep it?

We only keep your personal data for as long as we need it to reach the purpose pursued, to meet your needs, or to comply with our legal or business obligations.

As a general principle, your personal data

 If you are a “client” (i.e. you have already purchased a Turtle Wax product): for no more than 10 years after your first purchase for customer relationship management, but no more than 5 years for business development; this period will be renewed each time you interact with Turtle Wax HK (e.g. a purchase)

 If you are a “prospect” (i.e. you have never purchased a Turtle Wax product but you are interested in Turtle Wax brand): for no more than 3 years; this period will be renewed each time you interact with Turtle Wax (e.g. when participating in an event)

 If you are in contact with the Public Relations department: for no more than 10 years after initial contact; this period will be renewed each time you interact with Turtle Wax HK (e.g. when requesting information from Turtle Wax HK)

Where cookies are placed on your computer, we shall keep them for no more than 13 months. When we no longer need to use your personal data, it is removed from our systems and records or anonymised so that you can no longer be identified from it.

WHO may access your data?

Your data are for Turtle Wax HK services dealing with your requests. We ensure that only duly authorised persons can access your personal data when necessary for the above-mentioned purposes.

We communicate your information only where necessary, and if possible in a form that does not allow a direct identification to:

 Our trusted third-party partners assisting us in the management of your orders. In particular, we entrust certain services to third parties in charge of delivering you a product, payment service providers and providers securing transactions against fraud.
Please note that these partners may act as data controller; in such case, they have their own privacy policies.
 Third parties in the event of a change of control, for legal reasons, or with your prior consent

You may also choose to disclose your personal data to our partners, advertisers or affiliates by following a link to and from their websites. Please note that these websites have their own privacy policies.

We may also offer you the opportunity to use your social media login. Please be aware that in this case you are sharing your profile information with us. The personal data shared depends on your social media platform settings. Please note that these social networks have their own privacy policies.

HOW do we protect it and keep it confidential?

We have adopted reasonable and appropriate precautions to protect your data from loss, misuse, alteration, destruction or access by unauthorised third parties.

We also require by our partners and group companies to uphold a similar level of protection for your data. The measures are evaluated and updated to address new threats and challenges, as well as new legal requirements in the countries where we operate.

In creating your account on www.turtlewaxhk.com entering a personal password complying with our security requirements is compulsory and part of our privacy policy.

How are consumer preferences and individual rights addressed?

In accordance with applicable laws and requirements, Turtle Wax HK has put in place measures to fulfill the rights of individuals in relation to the personal data that we (or our third parties) hold about them. This includes, for example, the right to know about the data we hold about you or to obtain a copy, and the limited rights to amend your data, request erasure, or object to the processing of your data. We encourage individuals who have entrusted their data to us to keep it current (such as if you change your email address, address or phone number), so that we have your correct information on file. We also encourage consumers to update their preferences with us, such as in relation to products and the frequency of contacts, so that we can personalize our service to your expectations and needs. Finally, we offer individuals the right to withdraw consent from our programs and offerings at any time. To do so, or to exercise any of these other rights, please use our Contact Us link on www.turtlewaxhk.com, or email us at marketing@henrychemical.com . For individuals seeking access to their data, we also require authentication to ensure that we are not providing personal data to an unauthorized person.

CONTACT US

Turtle Wax HK Customer Service

Email address: marketing@henrychemical.com

Service hours: 9am– 6pm, Monday to Friday, excluding Public Holidays

INFORMATION ABOUT COOKIE MANAGEMENT Cookie

This section presents our policy for managing cookies on the www.turtlewaxhk.com website.

It aims to explain where the browsing information processed when you visit our website comes from, how it is used, and your rights.

WHAT IS A COOKIE?

When you visit our website, we might, depending on the choices you make, store a text file on your device (computer, smartphone, tablet, etc.) through your web browser.

This text file is a cookie. For as long as it is valid and stored on your device, it will enable Turtle Wax HK to identify your device when you visit the website in the future.

Only the issuer of a cookie can read or modify information stored in it.

Below you will find information on the cookies that might be stored on your device when you visit pages on the www.turtlewaxhk.com website, either by Turtle Wax HK or by third parties, and how you can delete cookies or refuse to allow them to be stored on your device.

WHAT IS THE PURPOSE OF THE COOKIES ISSUED ON www.turtlewaxhk.com ?

There are several categories of cookie. Some of them are issued directly by Turtle Wax HK and its providers, and some are issued by third-party companies.

· The cookies issued by Turtle Wax HK and its providers

Various types of cookie might be stored on your device when you browse our website:

The "essential" cookies are essential for browsing our website, including to ensure that the ordering process runs smoothly. If you delete them it can cause difficulties when browsing our website and make it impossible to place an order. They might be stored on your device by Turtle Wax HK or by its providers.

"Analytical and Personalization" cookies not essential for browsing our website but making it easier for you to conduct searches, optimising your buying experience.

"Advertising" cookies, not essential for browsing but allowing you a more relevant advertising offer.

If your device is used by several people and if one device uses several web browsers, we cannot be certain that the services and adverts delivered to your device are determined based on your use of the device and not on that of another user. It is your decision and responsibility whether you share use of your device and configuration of your web browser’s cookie settings with other people.

· Cookies issued by third-party companies

Cookies are issued and used by third parties on our website in accordance with these third parties’ privacy protection policies. These cookies are not essential for browsing our website.

We might include cookies on our website applications produced by third parties, which enable you to share our site content with other people or to tell other people what content you have been browsing or your opinions of it. This is true of the “Share” and “Like” buttons for social networks like Facebook, Twitter, Instagram and Pinterest.

Social networks that provide buttons like these might be able to use them to identify you, even if you did not use the button when browsing our website. We have no control over the process the social networks use to collect information relating to your browsing of our website and linked to the personal data they hold. Please consult the privacy policy of these social networks.

MANAGING THE COOKIES STORED ON YOUR DEVICE

You can decide whether cookies are stored on your device through the cookie setting tool available by clicking here, in the cookie banner or in the footer on www.turtlewaxhk.com

You can also configure your web browser as you wish, so that cookies are accepted and stored on your device, or conversely blocked.

The configuration process is different for each web browser. It is usually described in the browser’s help menu. We urge you to find out how to configure your browser. This will allow you to find out how to change your cookie preferences.

 For Internet Explorer™: https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies
 For Safari: https://support.apple.com/kb/PH19214?locale=fr_FR&viewlocale=en_US
 For Chrome: https://support.google.com/chrome/answer/95647?hl=en&hlrm=en
 For Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
 For Opera™: http://help.opera.com/Windows/10.20/en/cookies.html

Please note: any changes you make to your web browser’s cookie acceptance or blocking settings may change your web browsing experience and the process of accessing services that require the use of these cookies. For example, if you block essential cookies you might no longer be able to place orders on our website.

WHAT IS THE BENEFIT OF SEEING SPECIAL OFFERS AND ADVERTISING TAILORED TO YOUR BROWSING PREFERENCES?

The aim is to show you the most relevant offers and advertising. As such, cookie technology enables us to display content, in real-time, that is best suited to your fields of interest, as deduced from your browsing history on our website.

The interest you show in content displayed on your terminal when you consult a website often determines the advertising resources of this site, enabling it to provide its services, which are often supplied free of charge to users. You doubtless prefer to see offers and advertising that are relevant to you, rather than content that is of no interest to you at all. Similarly, both Turtle Wax HK and advertisers want their offers and advertising to be shown to Internet users that are likely to be interested in them.

MODIFICATION of this Privay Policy

In case of modification of this Policy, we will ensure that you are informed of these changes either by a special notice on our site, or by a personalised warning notably in the context of our newsletters.

Version updated on 9, Aug 2022